Overview
We ship the products all over India.
We ship through reputed courier companies to ensure safe and fast delivery.
If Product is in stock, we dispatch the product with in 24 hours of your order otherwise we will inform you by mail about availability of the product with in 2 days.
In case if we are unable to deliver the product through courier then we deliver it through India Post.
Any delay caused by courier company or India post is not our responsibility.
If product is damaged or broken, contact us with in 48 hours otherwise no return claims will be entertained.
State Taxes(if any) will be paid by courier company and collected from buyer. it is the responsibility of buyer to pay these taxes.
shipping charges are extra that depends on weight and quantity of product and comes automatically when you purchase a product.
Returns and warranty, if any , have been mentioned with particular products in product information page.
We accept returns in case of wrong product delivery with original packing with in 2 days.
Once order is confirmed, no cancellation will be entertained.
If order is prepaid and customer did not accept, receive or collect the courier or return the courier then shipping charges and return charges will be deducted from the prepaid amount and rest will be refunded back after evaluating the issue.
If order is cancelled by our end for any reason, we will refund the full amount back to your account or card whichever is applicable with in 10 working days.
If order is failed or cancelled and money gets deducted from your account, then your paid amount will be automatically refunded back to your card or account whichever is applicable.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@robosap.in.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they have manufacturing defect.
Shipping returns
To return your product, you should drop a mail to support@robosap.in with the order details and reason for return request. The Further procedure will be notified over the mail.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support@robosap.in for questions related to refunds and returns.