Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We ship through different courier partners depending on your pincode and the service area. If your area is not servicable we ship through speed post
Do You Ship Internationally?
No. At preset we do not accept International Orders. We ship only in India
How Long Will It Take To Get My Package?
Your package once shipped should arrive in 6 to 8 days or earlier depending on the destination. Some times due to courier delays it may take longer. It is advised to track using the tracking number provided.
PAYMENT
What Payment Methods Are Accepted?
You can pay through credit card, debit card, net banking and also on using COD. Please note COD is not available for DIY project kits.
Is Buying robosap.in Safe?
We use secure payment gateway for payment processing. Hence your money will always be safe. For other data related doubts please refer our Privacy Policy on how we use user data.
Order & Returns
How do I place an Order?
You can place order using the website if it is a retail order. If your buying in bulk, please contact us so that we can provide best prices.
How Can I Cancel Or Change My Order?
Order once shipped or processed cannot be cancelled or returned. If your order is not shipped and you want to cancel, please drop us a mail on sales@robosap.in to know the status of order. We can cancel the order only if it is not processed or shipped.
Do I need an account to place an order?
You need to create an account to place the order.
How Do I Track My Order?
Order once shipped can be tracked using the tracking number provided when the order is shipped. Please note it may take time upto 24 hours for the tracking details to be updated on the site once shipped.
How Can I Return a Product?
Returns are applicable only for products with manufacturing defect. If any such defect is found, please write to sales@robosap.in within 2 days of receipt of the product. The final decision regarding the return will be taken by the company and no further disputes will be entertained.
Do you provide technical support?
We are happy to help, but we do not provide technical support on product. We provide Technical support only on DIY Project Kits.
DIY Project Kits
Are the project kits in ready stock?
It depends from project to project. Most of the project kits should be shipped in 3 to 4 days once the order is placed. However the shipping time for the mecahnical project kits is more and is mentioned on the product detail page. Please check the shipping lead time before placing the order or else contact us.
Do you provide technical support?
Yes we do provide technical support for each and every project kit ordered on our website.
Do you provide project support on our Ideas?
If you have an idea please contact us through chat support or whatsapp. We will go through the idea and quote if it is possible from our end.
Is COD available for project Kits.
No due to the nature of the project kits, we do not offer Cash On Delivery(COD) on project Kits. We start fabrication of the projects only when the payment of the project is received.
What are the shipping charges and Methods
Shipping for project kits is free all over India. We ship through reputed courier partners. If the project weight is below 1Kg we ship through Air or else the projects will be shipped through surface courier service.